We’ve made a change to allow for “requiring” ticket notes for specific users. Here’s how it works:
Set field 28 of the Client Options codes record to ‘Yes’.
Add an E-Mail Group codes record with code key TKNOTE_REQ1 that contains the usernames of those required to enter ticket notes.
Once you’ve set the Client Option codes record to require ticket notes and added the E-Mail Group codes record identifying the specific users, then CODIS will display a “Ticket Notes Required” message at the bottom of the screen when one of the specified users is viewing a ticket.
If the user chooses to exit here the program will display ticket notes and expect the user to add a note. If the user chooses to exit without adding a note then a note will be added for them stating username, date and time, and a “Viewed Ticket ONLY” message.