Credit Memo Entry

Select Credit Memo Entry (option # 5 from the main menu)

At the ship to? prompt, type (customer number)

If you’re importing a RMA then answering “”Y” to the prompt will cause an additional prompt for the RMA number and result in importing the items from the RMA into the credit. If you’re not importing from a RMA answer “N” to the prompt.

Enter the reason code for the credit in field 3 of the credit header. The reason code controls how items on the credit affect such things as on hand, movement, etc.

Some typical/common reason codes are listed below.

  • 001 30 DAY RETURN

Used for regular returns

  • 040 CUST STOCK RETURN AT OLD PRICE

Used when you want to credit at old prices

  • 041 CUST STOCK RETURN OLD, NO AFFECT TO ON HAND

Used when you are crediting at old price and not putting in stock

  • CRD CREDIT MEMOS

Used for regular returns

  • CRO CREDIT – OLD PRICE, NO MOVEMENT

Used when you are crediting at old price and not affecting sales movement

  • CRX CREDIT MEMO – NO MOVEMENT

Used when you are not affecting sales movement

  • PAC POLICY ADJUSTMENT

Used when are crediting and not putting in stock

  • PAD PRICE ADJUSTMENT

Used when you have sold at the wrong price

  • VR1 VENDOR RETURN – OLD PRICES

Used to return merchandise to vendors at old prices

  • VR2 VENDOR RETURN – CURRENT PRICES

Used to return merchandise to vendors at current prices

Enter the reason for the credit. This results in the creation of a message line on the credit.

Cahnge any other fields in the credit header as needed.

Field # 4, Reference: Type the original invoice number relating to the credit memo.

Enter the parts being credited.

Enter the DC (debit/credit) code then the amount for any miscellaneous charges you want to credit. For example, a DC code would be used to credit shipping charges (example – 801/S).

Select the appropriate option when you’ve finished entering items and any miscellaneous charges.

  • A Add more items to the credit.
  • C Cancel the credit.
  • E Edit an item on the credit.
  • L List the items on the credit.
  • H Make changes to the credit header.
  • S Suspend the credit to finish later.
  • F Finishes the credit for printing later.
  • P Finishes and prints the credit immediately at the default printer.

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